Ama River Cruise Cancellations

Amawaterways president and co founder rudi schreiner delivered the following statement.

Ama river cruise cancellations. Temporary suspension of ama waterways cruises from march 13 october 15 2020 refund options for suspended sailings. Your cruise line will automatically cancel your cruise and issue a future cruise credit or refund. The line initially revealed an operational. Contact your sales agent or our customer service department online via email or by phone at 1 800 427 8473 and ask about potential opportunities for flexible cancellation policies rebooking opportunities and other options.

All river departures cancelled through. The health safety and well being of our guests and crew are of the utmost importance to everyone on the amawaterways. We had previously been impressed by their customer mindset but no longer. If after returning from the cruise you wish to inquire about any cruise services provided please ensure that all correspondence relating to those services is received by amawaterways within 60 days after the cruise completion.

Amawaterways is offering a future cruise credit fcc equal to 115 of the value of your amawaterways purchased services redeemable on any europe or mekong river sailing through december 31 2022. Amawaterways reserves the right to cancel change postpone any departure date and itinerary. Ama waterways american cruise lines american queen steamboat co. Edt amawaterways has extended its fleet suspension canceling all europe asia and africa river cruises through june 30 2020.

We said we would happily reschedule but all ama has to say is that their cruise is safe so far. We were very surprised by amawaterway s failure to make any flexibility around coronavirus impact on our planned cruise with them from vietnam this week including with my 92 year old father.